Privacy Policy
Last updated: 1 October 2026
Trelan Technical Services Limited, trading as Trelan Technical Services (“Trelan”, “we”, “us” or “our”), respects your privacy and takes the protection of personal information seriously.
This Privacy Policy explains how we collect, use, store and protect personal information when you visit or use our website trelanengineering.co.ke , or when you contact us through the website.
We handle personal information in accordance with applicable Kenyan data protection laws, including the Data Protection Act, 2019 and applicable regulations made under it.
1. Who we are
The website is operated by:
Trelan Technical Services Limited
Trading as Trelan Technical Services
Kenya
Website: https://staging.trelanengineering.co.ke
For privacy-related questions or requests concerning your personal information, please contact us using the contact details provided on our website.
2. Information we collect
The information we collect depends on how you use our website and interact with us. In normal circumstances, this may include:
- Your name and contact details.
- Your email address and telephone number.
- Information you provide when making an enquiry or requesting our services.
- Information included in messages or other communications you send to us.
- Technical information such as your IP address, browser type and device information.
- Information collected through cookies and similar technologies used on the website.
We do not ask you to provide personal information that we do not reasonably need for the purpose for which it is being collected.
3. Information you provide to us
When you use a contact form, request information, enquire about our services or otherwise contact us through the website, we may collect the information you choose to provide.
We use this information to respond to your enquiry, communicate with you, provide information about our services and, where applicable, take steps towards providing services that you have requested.
Please avoid sending sensitive personal information through a general website contact form unless we have specifically asked you to provide it.
4. How we use personal information
We may use personal information collected through the website for purposes such as:
- Responding to enquiries and requests.
- Communicating with existing or potential clients.
- Providing information about our services.
- Preparing quotations, proposals or other information requested by you.
- Managing our business relationship with you.
- Improving the website and the way it operates.
- Protecting the security of our website and systems.
- Preventing spam, fraud, abuse or other unlawful activity.
- Meeting legal, regulatory or other lawful obligations.
We will not use your personal information for a purpose that is incompatible with the reason it was collected unless we have a lawful basis to do so.
5. Our legal basis for using your information
Depending on the circumstances, we may process personal information where it is necessary to respond to your request, perform a contract or take steps at your request before entering into a contract, comply with a legal obligation, protect legitimate interests, or where you have given consent.
Where we rely on consent, you may withdraw that consent. Withdrawal of consent does not affect processing that was lawfully carried out before the withdrawal.
6. Cookies
Our website may use cookies and similar technologies to make the website work properly, remember certain preferences and understand how the website is being used.
Some cookies may be necessary for the website to function. Other cookies may be used depending on the features and services available on the website.
You can control or restrict cookies through your browser settings. Disabling certain cookies may affect how parts of the website function.
Certain cookies may be placed by the underlying framework or by features and plugins installed on the website. These may include temporary cookies used to maintain website functionality, security or user preferences.
The cookies actually used by the website may change when website features or plugins are added, removed or updated.
7. Comments and user-submitted content
Comments or other user-submitted content submitted through those features may be collected together with technical information such as the visitor’s IP address and browser information.
This information may be used to help prevent spam, abuse and malicious activity.
Please do not publish personal information that you do not want to be publicly available.
8. Images and media
If you submit images or other files to us through the website, please avoid including unnecessary personal information or location information in the files.
For example, some photographs may contain embedded location information (EXIF data). We recommend removing this information before uploading images where it is not necessary for the purpose of your submission.
9. Embedded content from other websites
Some pages on our website may contain content provided by third parties, such as videos, maps, images, social media content or other embedded material.
Embedded content may operate in the same way as if you had visited the third-party website directly. Those third parties may collect information, use cookies or process information according to their own privacy policies.
We recommend checking the privacy policies of third-party services before interacting with their embedded content.
10. Who we share personal information with
We do not sell your personal information.
Where necessary for running our business or website, we may share limited personal information with trusted service providers who process information on our behalf. These may include website, hosting, security, communications, IT or other service providers.
We may also disclose personal information where required by law, court order, regulatory requirements, or where disclosure is necessary to protect our rights, property, website or users.
Where we use third-party service providers, we take reasonable steps to ensure that personal information is handled appropriately and protected against unauthorised access, use or disclosure.
11. International transfers
Some service providers used to operate websites and online services may process or store information outside Kenya.
Where personal information is transferred outside Kenya, we will take reasonable steps to ensure that the transfer and subsequent processing are carried out in accordance with applicable Kenyan data protection requirements and appropriate safeguards.
12. How we protect your information
We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.
No website or internet transmission can be guaranteed to be completely secure. For this reason, while we take reasonable precautions, we cannot guarantee absolute security of information transmitted over the internet.
13. How long we keep personal information
We keep personal information only for as long as it is reasonably necessary for the purpose for which it was collected, or where we are required or permitted to keep it for a longer period by law.
The length of time information is kept will depend on the type of information and why we need it. When information is no longer required, we will take reasonable steps to securely delete, anonymise or otherwise dispose of it.
14. Your rights
Under Kenyan data protection law, you have rights relating to your personal information. Depending on the circumstances, these include the right to:
- Be informed about how your personal information is being used.
- Request access to personal information we hold about you.
- Ask us to correct inaccurate or misleading information.
- Object to certain processing of your personal information.
- Request deletion of personal information where the law allows.
- Request restriction of processing in circumstances provided by law.
- Request portability of your personal information where applicable.
- Withdraw consent where processing is based on consent.
These rights are subject to certain legal conditions and exceptions. For example, there may be circumstances where we are required to retain information to meet a legal, regulatory, security or other legitimate obligation.
15. How to make a privacy request
If you would like to access, correct, delete or otherwise exercise your rights in relation to personal information we hold about you, please contact Trelan Technical Services using the contact details available on our website.
To help us deal with your request properly, we may need to confirm your identity before releasing or changing personal information.
We will handle requests within the applicable legal requirements and will explain where a request cannot be fulfilled because of a legal or other valid reason.
16. Children
Our website is intended for general business and information purposes. We do not knowingly collect personal information from children for purposes that are not permitted by law.
If you believe that a child has provided personal information to us without the appropriate consent or authorisation, please contact us so that we can review the situation and take appropriate action.
17. Third-party links
Our website may contain links to websites operated by other organisations. We are not responsible for the privacy practices or content of those websites.
When you leave our website, we recommend reviewing the privacy policy of the website you are visiting.
18. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our services, website, technology or legal requirements.
When we make changes, we will update the date shown at the top of this page.
19. Questions or concerns
If you have a question, concern or request about how we handle your personal information, please contact Trelan Technical Services Limited through the contact details provided on our website.
You also have the right to raise a complaint with the Office of the Data Protection Commissioner (ODPC) where you believe your data protection rights have not been respected.
More information about data protection and how to lodge a complaint is available from the Office of the Data Protection Commissioner at www.odpc.go.ke .
Trelan Technical Services Limited
Trading as Trelan Technical Services
Website: trelanengineering.co.ke